Last Updated: May 25, 2025
At Arabian Nights Chocolate, we take pride in crafting high-quality, perishable, and/or personalized products to ensure freshness and uniqueness. Due to the nature of our goods, we do not offer refunds, returns, or exchanges under normal circumstances.
Key Reasons for This Policy
- Perishable Products: Our items are made-to-order and have a limited shelf life.
- Customization: Many products are personalized (e.g., engraved, monogrammed) and cannot be resold.
- Hygiene Standards: For health and safety reasons, we cannot accept returns of consumable goods.
Exceptions
We will gladly address the following scenarios:
- 🚚 Damaged in Transit: Contact us within 24 hours of delivery with photos. We’ll replace the item or issue store credit.
- ❌ Incorrect Item Shipped: Notify us immediately for a replacement.
How to Report an Issue
Email info@arabiannightschocolate.com with:
- Order number
- Photos of the issue (if applicable)
- A brief description
Our Commitment
While we cannot accommodate general returns, we promise:
- 🛠️ Quality Assurance: Rigorous checks to minimize errors.
- 📦 Secure Packaging: Insured, climate-controlled shipping for fragile items.
- 💬 Responsive Support: We’ll resolve valid issues swiftly and fairly.
Contact Us
For questions or concerns:
📧 info@arabiannightschocolate.com
